Privacy Policy

Effective Date: 10/10/2024

Bonsai Collectors株式会社 ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our Services. By accessing or using our Platform and Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Introduction

This Privacy Policy is designed to comply with the Act on the Protection of Personal Information (APPI) of Japan. It outlines our practices regarding the collection, use, and disclosure of personal information we receive from Users of the Platform.

2. Definitions

Personal Information: Any information relating to an identified or identifiable natural person, as defined under APPI.

Platform: The online interface provided by the Company for Users to create and manage their bonsai collections.

Services: The features and functionalities offered through our Platform, including bonsai tree catalog access, collection management, Maintenance Services, and Rental Products.

User: An individual who accesses or uses our Platform and Services.

3. Information We Collect

3.1 Personal Information Provided by You

  • Registration Information: Name, email address, postal address, phone number, date of birth, and account credentials.
  • Payment Information: Credit card details, bank account information, billing address, and transaction history.
  • Profile Information: Preferences, interests, and any other information you choose to provide in your account profile.
  • Communication Records: Copies of your correspondence with us, including emails and messages sent through the Platform.

3.2 Information Collected Automatically

  • Usage Data: Information about how you interact with our Platform, such as access times, pages viewed, and the page you visited before navigating to our Platform.
  • Device Information: Details about the device used to access our Platform, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities.

3.3 Information from Third Parties

  • Social Media Platforms: If you link your account with social media platforms, we may collect information from those accounts, subject to your privacy settings.
  • Third-Party Services: Information from payment processors, analytics providers, and advertising networks.

4. How We Use Your Information

We may use your Personal Information for the following purposes:

4.1 Service Delivery

  • Account Management: To create, maintain, and secure your account.
  • Transaction Processing: To process payments, fulfill orders, and manage subscriptions.
  • Customer Support: To respond to your inquiries, complaints, and requests.

4.2 Service Improvement

  • Personalization: To customize your experience and provide content tailored to your interests.
  • Analytics: To monitor and analyze usage patterns and trends to improve our Platform and Services.
  • Feedback Collection: To solicit feedback and conduct surveys.

4.3 Marketing and Promotions

  • Communications: To send you newsletters, promotional materials, and other information about our Services.
  • Advertising: To display targeted advertisements based on your preferences and usage history.

4.4 Legal and Compliance

  • Regulatory Compliance: To comply with legal obligations under applicable laws, regulations, and industry standards.
  • Fraud Prevention: To detect, prevent, and address fraud, security breaches, or other potentially prohibited activities.
  • Enforcement of Terms: To enforce our Terms and Conditions and other agreements.

5. Disclosure of Your Information

We may share your Personal Information in the following circumstances:

5.1 With Service Providers

  • Third-Party Vendors: We may share information with vendors, gardens, consultants, and other service providers who need access to such information to carry out work on our behalf, such as maintenance services, payment processors, hosting services, and customer support providers.

5.2 For Legal Reasons

  • Compliance with Laws: If required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: To protect the rights, property, or safety of the Company, our Users, or others.

5.3 Business Transfers

  • Mergers and Acquisitions: In connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business by another company.

5.4 With Your Consent

  • Third-Party Marketing: With your explicit consent, we may share your information with third parties for their marketing purposes.

6. International Data Transfers

Your information, including Personal Information, may be transferred to and maintained on servers located outside of your jurisdiction, including in countries that may not have the same data protection laws as your jurisdiction. By providing your information, you consent to such transfers.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information against unauthorized access, loss, misuse, or alteration.

7.1 Security Measures

  • Encryption: Data is encrypted during transmission using Secure Socket Layer (SSL) technology.
  • Access Controls: Access to Personal Information is restricted to authorized personnel only.
  • Regular Audits: We conduct regular security assessments to mitigate risks.

7.2 User Responsibility

  • Account Security: You are responsible for maintaining the confidentiality of your account credentials.
  • Phishing Attempts: Be cautious of unsolicited communications requesting personal information.

8. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8.1 Account Information

  • Active Accounts: Information associated with active accounts is retained until the account is deleted.
  • Closed Accounts: Upon account closure, certain information may be retained for legal, compliance, or tax purposes.

8.2 Anonymized Data

  • Statistical Purposes: We may retain anonymized data for statistical analysis and business improvement.

9. Your Rights

Under the APPI and other applicable laws, you have certain rights regarding your Personal Information.

9.1 Access and Correction

  • Access Requests: You may request access to your Personal Information held by us.
  • Correction Requests: You may request corrections to inaccurate or incomplete Personal Information.

9.2 Deletion

  • Right to Erasure: You may request the deletion of your Personal Information, subject to certain exceptions provided by law.

9.3 Objection and Restriction

  • Processing Objections: You may object to or request the restriction of processing your Personal Information under certain circumstances.

9.4 Withdrawal of Consent

  • Consent Withdrawal: Where processing is based on your consent, you have the right to withdraw consent at any time.

9.5 Procedure to Exercise Rights

  • Contact Us: To exercise your rights, please contact us using the contact information provided below.
  • Verification: We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use Personal Information about you.

10.1 Types of Cookies

  • Essential Cookies: Necessary for the operation of our Platform.
  • Performance Cookies: Collect information about how you use our Platform.
  • Functionality Cookies: Remember your preferences and settings.
  • Targeting Cookies: Used to deliver relevant advertisements.

10.2 Managing Cookies

  • Browser Settings: You can manage cookies through your browser settings.
  • Opt-Out Options: Options to opt-out of targeted advertising are available through various industry programs.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing them with your Personal Information.

12. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If you become aware that a minor has provided us with Personal Information, please contact us, and we will take steps to remove such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

13.1 Notification of Changes

  • Advance Notice: Significant changes will be communicated to you via email or through notifications on our Platform at least 30 days before they take effect.

13.2 Continued Use Constitutes Acceptance

  • Acceptance of Changes: Continued use of our Platform and Services after the effective date of the changes constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bonsai Collectors株式会社
103-0023, Tokyo, Chuo-ku, Nihombashi Honcho 2-2-2, YS Building 2F
Email: info [at] bonsai-collectors.com

15. Language

This Privacy Policy is written in English. If translations are provided, the English version shall prevail in the event of any inconsistency.